If we fail to deliver the correct product that you have ordered or your purchase arrives damaged or becomes faulty (within 12 months of purchase of the manufactures’ warranty, Cages are not covered with a Manufacturer warranty) we will arrange to replace the item or refund you as you prefer. Cage returns due to incorrect order will be charged return shipping and a 20% restock fee. With this in mind please choose your product carefully and ensure that it is as you require checking important factors such as its size, bar spacing. Please be aware all shipping costs to return an order are at the cost of the consumer. Products maliciously damaged will not be refunded. The cost of delivery will only be refunded for damaged goods & incorrect goods sent. Pet cages that have been opened are not covered by a return policy unfortunately due to the nature of the products used or unused. Pallet delivery costs for sending are subsidized and will be higher for a return.
1. Faulty Goods
All faulty items may be returned within 12 months of purchase providing the product has not been damaged through misuse or “wear & tear” & has a valid manufacture’s guarantee. If your purchase develops a fault please contact us immediately with your order number (this can be found on your invoice below your name and address or in the confirmation email we sent you) and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund the faulty product, whichever is your preference. Please be aware whilst the goods are in your possession it is your responsibility to secure them and ensure they are available to collect. Please note if the goods are returned outside any warranties or guarantees or are in fact not faulty you may be subject to additional shipping & handling charges.
2. Damaged Goods On Delivery
Please try to check your delivery on receipt. If signing for goods that are damaged please sign as “damaged”, or “unchecked” if you’re not able to check at the time of delivery. In the unlikely event your order is received damaged please contact us. Please retain the original packaging for returning your order. Ensure you inform us with your order number (this can be found on your invoice below your name and address or in the confirmation email we sent you) and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, whichever your preference. Rainforest Bird Cages must be notified within 48 hours of delivery in order for any claim case to be opened. Please be aware whilst the goods are in your possession it is your responsibility to secure them and ensure they are available to collect.
3. Shortages
It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 3 days of delivery in order for any claim case to be opened.
4. Frozen Goods
Due to the perishable nature of these goods we are unable to ship these products. They are only availible for Click & Collect. If you are to order these goods for delivery they will not be shipped and will be YOUR responsibility to collect. Should you order frozen products & select a shipping option other than Click & Collect and require a refund there could be a refund fee applied.
5. Incorrect Goods
It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery by contacting us. This policy does not affect your statutory rights.
