Return Policy

We want you to be happy with your cage. This page explains how to cancel an order, return an item, and what happens if something arrives damaged or faulty. It does not affect your statutory rights. Everyday Pet Cages is a trading name of OB Commerce Ltd (company number 16639269).

14-day right to cancel

You can cancel your order for any reason within 14 days of the day you (or someone you name) receive it. Tell us by emailing shop@everydaypetcages.co.uk with your order number. You do not have to give a reason. You can also use the cancellation form at the bottom of this page.

After you tell us, you have a further 14 days to send the item back. Please email us before you send anything so we can give you the correct returns address, because most cages are sent directly from our UK supplier.

Condition of returned cages

Please return cages unused and unassembled, in the original packaging where possible. You can open the box and check the parts, just as you would in a shop.

If a cage has been assembled, used by a bird, or handled more than needed to check it, you can still cancel, but we may reduce your refund to reflect any loss in value. We will tell you the amount and why before we take it off.

Return postage

If you cancel because you changed your mind, you pay the cost of sending the item back. There is no restocking fee.

Large cages delivered by pallet cannot go back by normal post. We can arrange collection for you; the cost is usually about the same as the pallet delivery charge (around £65), and we will confirm the price before booking it. You are also welcome to arrange your own courier.

Refunds

We refund the price you paid and the standard delivery charge you paid us, using the same payment method (card, Klarna or Clearpay). We refund within 14 days of receiving the item back, or of you showing us proof that you have sent it, whichever is sooner. If you chose a more expensive delivery option than our standard one, we only refund the standard amount.

Damaged on delivery

Please check your delivery when it arrives. If the packaging looks damaged, sign for it as “damaged” or “unchecked”. Contact us within 48 hours of delivery with your order number and photos so we can open a claim with our carrier and supplier. Keep the original packaging. We will replace or refund the item, whichever you prefer, and pay the return costs.

Faulty or wrong items

If an item is faulty, not as described, or not what you ordered, contact us at shop@everydaypetcages.co.uk. Under the Consumer Rights Act 2015 you can reject a faulty item for a full refund within 30 days of delivery. After that, we will repair or replace it, or refund you if that is not possible. We cover the return costs for faulty or wrong items. This does not cover damage caused by misuse, accidents or normal wear and tear.

Missing parts or packages

Please count the packages against the delivery note when you sign. Tell us about any missing packages or parts within 3 days of delivery so we can send replacements quickly.

Items that cannot be returned

Personalised or made-to-order items (for example custom dog beds or portraits) cannot be returned for a change of mind, unless they are faulty.

Cancellation form

If you want to cancel, copy this into an email to shop@everydaypetcages.co.uk:
To OB Commerce Ltd t/a Everyday Pet Cages: I hereby give notice that I cancel my contract for the sale of the following goods: [item]. Ordered on [date] / received on [date]. Order number: [number]. Name: [your name]. Address: [your address]. Date: [today].

Questions? Email shop@everydaypetcages.co.uk. See also our Delivery information.